Shipping Policy

To ensure a smooth and personalised experience, all shipping details — including delivery address, contact information, and any special instructions — are collected through WhatsApp.

Once your order is confirmed, our team will reach out to you on WhatsApp to:

• Collect your complete delivery address

• Confirm your preferred contact number

• Communicate your estimated delivery window

• Share any tracking details or courier information (where applicable)

Please ensure your WhatsApp number is active and reachable after placing your order, as timely communication helps us process your shipment without delays.

All orders are delivered within 7 business days from the date of order confirmation.

Please note the following:

• The 7-day window begins once your order details and shipping address are confirmed via WhatsApp.

• Delivery timelines may vary slightly during festive seasons, public holidays, or due to unforeseen logistical circumstances.

• We will keep you updated through WhatsApp in the event of any delay.

• For urgent orders or special requests, please let us know at the time of placing your order, and we will do our best to accommodate you

In the event of a failed delivery attempt, we will notify you via WhatsApp. Please ensure that:

• Someone is available at the delivery address during the expected delivery window.

• Your contact number remains reachable for our delivery partner to coordinate.

Re-delivery or pick-up arrangements will be coordinated through WhatsApp.

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If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and the videos of the product. We will work swiftly to resolve the matter to your satisfaction. Note : No refunds on any products, we can only provide store credits after your order has been approved of as damaged on Whatsapp.